Coinbase Suffers Issues Due to AWS Outage

An outage on Amazon Web Services has been affecting thousands of platforms since yesterday—including Coinbase.

By Liam Frost

Nov 26, 2020

3 min read

Server issues. Image: Shutterstock

In brief

Coinbase and many other platforms experienced issues due to the Amazon Web Services outage.
The exchange reported "elevated error rates on some backend systems."
Amazon reassured its users that the issues are being resolved.

Major US-based crypto exchange Coinbase was affected by outages on cloud computing platform Amazon Web Services (AWS), the company reported yesterday.

We're currently experiencing elevated error rates on some backend systems due to an AWS service outage. Trading isn't impacted at this time, but you may experience intermittent delays when filing a support case or accessing other parts of our applications. https://t.co/rR0A4wPKs4

— Coinbase Support (@CoinbaseSupport) November 25, 2020

“We are currently experiencing elevated error rates on some backend systems due to an AWS service outage. Trading is not impacted at this time, but you may experience some intermittent delays or errors when submitting a support case or accessing other parts of our applications,” the exchange initially said.

Coinbase users reported all manner of issues today, including being locked out of their accounts and not getting replies from the exchange’s support service.

“You may encounter intermittent delays or errors while transacting, as well as accessing other parts of our applications. Customer support inquiries are also delayed,” Coinbase later added.

#coinbasesupport #coinbase is the worst. You think with all the money they make they could get better customer support and an improved platform.

— The Real Richie Rich (@TheRealRichieR2) November 25, 2020

According to various reports, starting yesterday, the AWS outage took down a whole bunch of Internet platforms across the board.

Issues were reported across 28 AWS products, according to ZDnet. Apart from Coinbase, other affected platforms include Adobe Spark, Autodesk, DataCamp, Glassdoor, Flickr, iRobot, Roku, RSS Podcasting, The Washington Post, Downdetector, popular games like Pokemon Go and League of Legends, and many others.

“We continue to work towards recovery of the issue affecting the Kinesis Data Streams API in the US-EAST-1 Region,” Amazon stated on its Service Health Dashboard, adding, “We also continue to see an improvement in error rates for Kinesis and several affected services, but expect full recovery to still take up to a few hours.”

An Amazon AWS outage is currently impacting Adobe Spark so you may be having issues accessing/editing your projects. We are actively working with AWS and will report when the issue has subsided. https://t.co/uoHPf44HjL for current Spark status. We apologize for any inconvenience!

— Adobe Spark (@AdobeSpark) November 25, 2020

At 09:18 UTC today, Amazon reported that it “restored all traffic to Kinesis Data Streams via all endpoints and it is now operating normally.”

“We have also resolved the error rates invoking CloudWatch APIs. We continue to work towards full recovery for IoT SiteWise and details of the service status is below. All other services are operating normally. We have identified the root cause of the Kinesis Data Streams event, and have completed immediate actions to prevent recurrence,” the company reassured its users.

But so far, Coinbase isn’t yet fully back.

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