In brief

  • A technical issue prevented Chase Bank customer accounts from updating.
  • The fault resulted in money seemingly disappearing from, or appearing on, some balances.
  • Customers reported 'losses' ranging from the hundreds of dollars to over $100,000.

Numerous clients of New York-based Chase Bank, the subsidiary of financial giant JPMorgan Chase and the sixth largest bank worldwide, discovered that their accounts were seemingly emptied—or received some extra money—on Sunday morning. As it turned out, the irregularities occurred due to a “technical issue,” as Chase Bank’s spokesperson told PIX11 News.

Further fueling customers’ worries, the bank’s customer support service was reportedly closed at the time. Chase Bank’s clients were left to post about the sudden disappearance of money from their accounts on Twitter, claiming to have suffered losses ranging from the hundreds of dollars to more than $100,000.

“Over $100,000 is missing from my [...] business account #ChaseBank,” he wrote on Sunday.

Technical issue stopped accounts being updated

By some accounts, the error occurred as early as 6am on Sunday. Luckily, users’ balances returned to normal just a few hours later.

"We resolved this issue as of 9AM ET and accounts now show current balances," Chase Bank tweeted, noting that a "technical issue" delayed updates on what displayed on Chase Mobile and Chase Online.

“Bitcoin fixes this”—or does it?

Crypto Twitter was quick to seize on Chase Bank’s travails. “Bitcoin fixes this,” tweeted industry figure WhalePanda—while cautioning that initial rumors of a hack were likely overstated. “Might just be a failed database migration/update since this happened during the night from Saturday to Sunday?” he suggested—rightly, in retrospect.

Chase Bank has past history with the cryptocurrency fraternity. As Decrypt reported in March, a lawsuit was filed against the bank, accusing it of overcharging customers on cryptocurrency purchases made using its credit cards. The plaintiffs were initially seeking $1 million in damages; the bank settled the lawsuit out of court, with no details of the settlement being disclosed.